Take your time: our return guarantee

Try the violin and return it within 30 days of date of purchase

Our 30-day test period gives you the opportunity to try out the violin at your leisure. If you are not fully satisfied, you can return the violin. In case of a return, notify us within 30 days of purchase. We will help you with instructions on how best to pack the violin. After we have received the violin in the same condition as we sold it, you will receive the entire purchase amount back within 14 days.

Our trade-in guarantee

No risk and the right violin for the next step

If you make progress in your violin playing, you often also place higher demands on your violin. It is also possible that after a while you want to play on a different violin. At ForteViolen it is possible to exchange the violin you previously bought from us for another violin from our range. We give you 100% of the original price. So you run no risk, on condition that the violin you trade in is in its original condition and you still have the original purchase receipt.

What is ‘original condition’?

Normal signs of use on the bridge, strings and fretboard are acceptable. If the violin has serious damage such as cracks, broken corners, serious damage to the paint, etc., the trade-in guarantee will not apply. We will charge 75 euros service costs for carrying out maintenance and setting up new strings.

Shipping

Shipping of instruments with a price of up to €2000 is possible. We ensure that the violin is shipped safely packed and accept any damage and loss that occurs during transport on the way to you. We charge €9.25 for shipping the violin within the Netherlands.